Sophis/Summit Help Desk

MAIN RESPONSIBILITIES

• Support the gathering and analysis of functional requirements with the business in Porto and Paris,
• Specifications analysis and delivery in collaboration with the technical team,
• Support in the development and management of the RFQ process with the vendor Professional Service when applicable,
• Assist with the User Acceptance Testing to ensure the functionality meets the needs of the customer,
• Propose and present new Business and IT processes to meet the operational needs of the business.

REQUIREMENTS & EXPERIENCE

• A minimum of 1-3 years of desired experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services)  
• Technical knowledge of the Microsoft Office application suite. (Proficiency with MS Excel highly desired.)
• Excellent skills in identifying and diagnosing technical problems, escalating and routing issues, recommending and implementing solutions to correct repetitive common issues
• Familiarity with native and third-party Windows Remote Control tools
• Familiarity with command-line tools and batch processing
• Strong customer service and professional client-facing skills
• Ability to communicate clearly and concisely on the phone and in person
• Advanced IT troubleshooting and multi-tasking skill  
• Ability to professionally communicate with Infrastructure staff and maintain strong working relationships with other IT functions to ensure problem resolution and ticket tracking.