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Sophis/Summit Help Desk

Porto | Contract/Permanent | Full Time

Junior/Intermediate/Senior positions roles are based in Porto in Portugal. The client very happy to consider BA with short Sophis/Summit experience.


  • Support the gathering and analysis of functional requirements with the business in Porto and Paris,
  • Specifications analysis and delivery in collaboration with the technical team,
  • Support in the development and management of the RFQ process with the vendor Professional Service when applicable,
  • Assist with the User Acceptance Testing to ensure the functionality meets the needs of the customer,
  • Propose and present new Business and IT processes to meet the operational needs of the business.


  • A minimum of 1-3 years of desired experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services)  
  • Technical knowledge of the Microsoft Office application suite. (Proficiency with MS Excel highly desired.)
  • Excellent skills in identifying and diagnosing technical problems, escalating and routing issues, recommending and implementing solutions to correct repetitive common issues
  • Familiarity with native and third-party Windows Remote Control tools
  • Familiarity with command-line tools and batch processing
  • Strong customer service and professional client-facing skills
  • Ability to communicate clearly and concisely on the phone and in person
  • Advanced IT troubleshooting and multi-tasking skill  
  • Ability to professionally communicate with Infrastructure staff and maintain strong working relationships with other IT functions to ensure problem resolution and ticket tracking.


Contactez-nous pour discuter des détails de ce poste.

Please, email us if you want to find out more about this project:
Anastasiia Vypyrailo: av@quipo.co      Eric Nicolas: en@quipo.co